Terms & Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website www.rajaprinter.com. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Please note that we limit our liability at paragraph 9 below. Should you wish print a copy of these terms and conditions for future reference, press Control + P.
1. Information about us
Our site is a site operated by Raja Printer, a trading style of Raja Printer Limited (“we/us/our”). We are registered in England and Wales under company number 00000000 and our registered office is 2 Bankley St, Levenshulme, Manchester, M19 3PP.
2. Your Status
By placing an order through our site, you warrant that:
2.1 You are legally capable of entering into binding contracts; and
2.2 You are at least 18 years old
3. How the contract is formed between you and us
3.1 Your order constitutes an offer to us to buy a Product or Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by electronic notification at the end of the ordering process (the “Order Confirmation”). We are unable to issue an Order Confirmation until such time as the ordering process is complete. The contract between us (“Contract”) will only be formed when we send you the Order Confirmation. Once the Contract has been formed, the terms of the Contract cannot be varied without our prior written consent.
3.2 As the Products will have been made to your specification or personalised by you, you will not have any right to cancel the supply of any of the Products once we have commenced the contract.
4. Material and information provided by you
4.1 Whenever you make use of a feature that allows you to upload material to our site you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such material does comply with those standards, and you indemnify us for any breach of that warranty.
4.2 We shall not be required to print any matter which in our sole and final opinion is or may be of an illegal or libellous or inappropriate nature or an infringement of the proprietary or other rights of any third party, such conditions being extended to material of an extreme or political nature.
4.3 We reserve the right to refuse to print any matter which in our opinion may be prejudicial or detrimental to the good of Praja Printer and/or its agents.
4.4 We shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent design or any other proprietary or personal rights contained in any material printed for the customer and or their agents. The indemnity shall extend to any amounts paid on legal advice in settlement of any claim.
4.5 In addition to complying with our Acceptable Use Policy, you agree that all material uploaded by you onto our site will be done at your own risk. You must retain a copy of all material you upload. We expressly exclude all liability for any uploaded material which is lost or damaged during or after the uploading process.
4.6 Failure to follow our site’s preparatory instructions for uploading your material may result in Products of poor quality. We accept no responsibility for poor quality Products in those circumstances.
4.7 You must not upload any material that will breach any third party rights to such material unless you have the express consent of the third party. We have the right to disclose your identity to any third party claiming that any material uploaded by you to our site constitutes a violation of their rights.
4.8 We have the right to remove any material uploaded by you or not to fulfil any order if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy. You will receive a full refund of any sums already paid for an order we do not fulfil, less any administration charge or any additional charges on a time and materials basis applied to cover such additional work already carried out.
4.9 You agree only to provide someone else’s personal information if they have given you express consent to use it in respect of the Products you have ordered.
4.10 Personal information is processed and stored in accordance with our Privacy Policy.
4.11 We may delete your files stored by us which is inactive for an extended period of time without reference to you. We may change our policies and limits at any time, in our sole discretion, with or without notice to you. To the extent that we are permitted to do so by law, we may delete your material stored by us at any time.
5. Production and Collection Times
5.1 Production shall be deemed to begin when the following conditions are met: payment has been made, artwork has been uploaded and accepted and the order has been confirmed. If these events take place before 11am (for Same Day Service) on a production day (working days), production days are Monday to Friday. You will be able to collect your order the same day between 4-5 pm (unless notified otherwise).
5.2 Production days are held to be working days: Monday to Friday inclusive unless notified otherwise, e.g. for some UK Bank Holidays.
5.3 Where production is delayed due to exceptional circumstances, we will complete the work as soon as we reasonably can.
5.4 All products will be signed for upon delivery, if anyone other than the intended recipient signs & collects the product, we will incur no liability.
6. Quality
6.1 You accept that colour variations are inherent within the printing process for files submitted. You also understand and accept that computer hardware set-ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.
6.2 Due to the nature of the printing process, we shall not be required to guarantee an exact match in colour or texture between the printed results and any proof.
6.3 Due to the ink tolerances involved in the four colour printing process, slight variance in finished printed colour is inevitable.
6.4 Pantone spot colour matches cannot be produced using the full colour process.
6.5 Any proofs issued by us are NOT colour accurate and are issued for content checking only.
7. Price & Payment
7.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
7.2 These prices do not include VAT and extra delivery costs, which will be added to the total amount due as set out in the basket section of the online ordering process. We reserve the right to charge the amount of any taxes, value added tax, duties or royalties etc. which are payable whether or not included on the estimate.
7.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation, except in cases of obvious error.
7.4 All work carried out, Whether experimentally or otherwise, at the customer’s request shall be charged.
7.5 Third-party credit card companies will be entitled to store any credit or debit card data if you choose that option when you place your order.
7.6 Where we have agreed credit terms with a customer, we reserve the right to charge interest on overdue debt (invoices not settled within the agreed credit terms) at 2% above the RBS base rate at the time and an administration fee to cover our debt recovery costs.
7.7 In the event of a credit customer becoming unable to service its debts in the ordinary course of business or due to insolvency or has a winding-up petition issued against it or, being a person, has a bankruptcy petition issued against it, without prejudice to other remedies we shall 7.7.1 have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate due debt.
8. Our Replacement Policy
8.1 In the unlikely event, that you believe that a Product is defective, we may request that you return the product for our examination.
8.2 Our liability in respect of misprints are as follows: Quantities No credit awarded Pro rata credit awarded Defective items reprinted Up to 1,000 Misprints of up to 5% Misprints between 6% -10% Misprints of 11% and over Up to 5,000 Misprints of up to 5% Misprints between 6%-10% Misprints of 11% and over Up to 20,000 Misprints of up to 5% Misprints between 6%-10% Misprints of 11% and over Over 20,000 Misprints of up to 5% Misprints between 6%-10% Misprints of 11% and over
9. Our Liability
9.1 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
9.2 We do not exclude or limit in any way our liability.
10. Written Communications
10.1 When using our website, you accept that communication with us will be by electronic means only. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
11. Our Right to Vary these Terms & Conditions
11.1 We reserve the right to revise and amend these terms and conditions from time to time without notice.
12. Contact
If you have any queries about these Terms & Conditions, or any other aspect of our website, or you have a complaint, please email [email protected]